From Ticket Created To Job Completed
Watch how Fieldproxy transforms customer requests into completed field service jobs
Ticket Created
Customer submits service request
Auto-Dispatched
AI assigns best technician instantly
Tech On Site
Real-time status updates
Ticket Closed
Auto-closed with field data
Why Manual Ticket Routing Is Costing You Money
Every hour a ticket sits unassigned is an hour your customer waits and your reputation suffers
75% Faster Resolution
Eliminate manual handoffs between support, dispatch, and field teams. Tickets automatically become work orders with technicians already assigned and on their way.
Zero Manual Handoffs
No more email chains, Slack messages, or phone calls between departments. Tickets flow directly from creation to technician assignment without human intervention.
3x Faster Ticket Closure
Tickets automatically close when jobs complete, with photos, notes, and time tracking attached. No more stale tickets sitting in your queue for days.
Intelligent Ticketing That Actually Works
Built for real field service operations, not IT help desks
Smart Priority Routing
Emergency tickets automatically jump the queue and dispatch to the nearest available technician. Water leaks don't wait for normal business hours.
Skill-Based Assignment
HVAC tickets go to HVAC techs. Electrical issues route to electricians. AI matches ticket requirements to technician skills automatically.
Automatic Status Sync
Tech arrives on site? Ticket updates. Job completes? Ticket closes with photos and notes attached. Everyone stays in sync without manual updates.
SLA Tracking & Alerts
Set response time requirements per ticket type. Get alerted when tickets are at risk of breaching SLAs. Never miss a deadline again.
Custom Ticket Fields
Configure exactly what information you need per ticket type. Equipment IDs, warranty status, service history - capture it all without cluttering the form.
Customer Self-Service Portal
Let customers create their own tickets, track progress, and see ETA updates. Reduce support call volume while improving transparency.
Integrates With Your Existing Help Desk
Already using Freshdesk, Zendesk, or ServiceNow? Fieldproxy syncs seamlessly so your support team keeps using the tools they know.
Real Results From Real Businesses
Faster Resolution Time
Faster Ticket Closure
Manual Handoffs
SLA Compliance Rate